Job TITLE: Helpdesk Technician

Location: Sunnyvale, CA

Term: Contract

Skill: This role will provide first level technical support and services on all IT related matters, including laptop and desktop hardware, peripherals, and mobile phones. The position will also provide ad hoc training on application use and various internal process and procedures as well as assist in providing periodic report, inventory management, and other administrative tasks, as needed. The successful candidate must be capable of providing optimum customer service to a wide variety of users through professional commitment and dedication. This candidate must also be able to adapt to change and learn quickly in a highly dynamic environment. This job may require occasional evening and weekend shifts. Responsibilities: • Provide remote technical support to LinkedIn end users (30% Phone, 70% Ticket) • Troubleshoot multiple computer platforms: Macintosh, Windows, Linux, and Mobile Devices • Provide first level support to for multiple enterprise applications including: email, calendar, word processing, spreadsheets, presentations, internet browsers, as well as specialized department-specific applications • Familiar with network configurations: LAN, WAN, wireless, and VPN • Provide support for users who work at home, travel, or work from a remote location, using Remote Desktop, WebEx, and other remote control applications • Remotely troubleshoot local and networked printers, including multi-functional copiers • Identify and resolve hardware and software application conflicts • Open and close service requests, as well as manage the classification, assignment, tracking, and completion of requests • Help identify and implement innovative solutions for customers • Ensure that resolutions are consistent with company standards

Experience: • Prefer 2-3 years IT experience, including technical training • MCP, MCITP, A+ Certifications, and knowledge of UNIX systems is a plus • Experience working in or supporting a call center or helpdesk environment • Knowledge of Windows, Macintosh, and Linux platforms, (including portables) and Microsoft Office suite of applications • Familiar with basic network concepts (e.g., TCP IP, Windows Networking, Ethernet) • Analyzing data and drawing appropriate conclusions, then recommending changes • Ability and willingness to work extended hours or a modified schedule to support planned activities or emergency situations • Ability to communicate clearly with technical and non-technical audiences, both verbally and written • Excellent organizational skills and ability to prioritize tasks among many competing requests • Self starter with an aptitude for learning • Ability to work in teams and in a team environment

Education: Bachelors Degree in MIS or equivalent degree is recommended