Job TITLE: Program Manager

Location: San Francisco, CA

Term: Contract

Skill: --

Experience: --

Education: What you’ll do • Work with business owners at the management/executive level to rapidly assess and understand business needs, establish priorities, and translate strategy into program objectives, scope and approach, requirements and an execution roadmap. • Provide program leadership, regardless of the program strategy, ranging from leading programs as diverse as Corporate Compliance to Prospect to Enrollee business enablement. • Develop and manage a detailed project or program plan that takes into account all requirements, constraints, internal and external dependencies, resources, and deliverables associated with the defined objectives across the program tracks • Manage issues and risks, create mitigation plans and escalate to appropriate stakeholders appropriately • Drive the successful execution of initiatives to ensure milestones and objectives are met while ensuring quality by managing the scope, cost and schedule. • Provide structure and necessary processes without compromising execution or the needs of the customer or team. • Work internally within a matrixed IT team, as well as outside your organization with various cross-functional teams at Client Side to execute and implement the plan. • Aggregate, organize, and communicate program and project information with internal customers, stakeholders and extended teams. • Act as a liaison across Client Site and with technical and non-technical audiences to communicate and ensure alignment to objectives. Surface key issues and changes which may impact expected business results. • Organize and coordinate with software development teams, ensuring the right features are designed and delivered, on time, and with the highest quality • Leverage change management best practices to ensure the successful adoption of strategic initiatives. • Effectively manage risk, partnering with colleagues to ensure the right decisions are made at the right time, lead detailed options analysis and recommendations, ensure appropriate communication and decision making occurs, and ensure plans are intelligently adjusted via Change Management process to reflect necessary fluctuations in goals and requirements. What you’ll need to succeed • 10-15 years of proven project and program management experience with large or complex programs. PMP® or PgMP® certification is a plus. • Demonstrated experience converting strategy into execution plans • Proven experience in business change management • Demonstrated expertise with all project and program management fundamentals • Ability to manage and thrive in an environment that can be ambiguous and where priorities shift often • Ability to build relationships and effectively manage/diffuse conflict. • Ability to effectively manage a diverse set of personalities, sometimes challenging, in a company where the culture of collaboration and teamwork are evolving. • You are a self-starter that thrives in the face of challenge. You are relentless in clearing obstacles with a resourceful and creative approach to problem-solving. • Proven ability to operate effectively and autonomously in situations of extreme ambiguity, with only high level direction. • Exceptional verbal and written communication skills, including the ability to work with technical and non-technical audiences as well as communicate as effectively to individual contributors as you do with executives. • Demonstrated experience presenting and advocating programs to customers and/or internal key stakeholders. • Maniacal attention to details, balanced with the ability to absorb large amounts of information and distill it down to the essentials. • You are a leader who is always focused on doing what’s right for the business, and you know how to lead people and teams through change. • You have strong people skills, with distinctive ability to motivate and influence people without authority or a direct reporting relationship. • Excellent negotiation, conflict management and resolution skills. You diplomatically facilitate teams to the successful resolution of issues. • Ability to work collaboratively, and act in a lead role as a subject matter expert, within a team environment to meet aggressive goals and pre-defined measurement criteria. • You are high energy, maintain a positive attitude, have contagious enthusiasm and a sense of humor that helps you to adapt to the changing needs of the business. • Strong aptitude for learning new technologies and leveraging tools of the trade, such as productivity tools and project management applications. • Experience in Agile, Lean and/or scrum methodologies, not afraid to try and develop new process or methods • Customer focus and ability to leverage intuition, customer input and data to rapidly test and validate products and features. • Demonstrate a collaborative mindset • Self-motivated and not afraid to tackle unknowns, demonstrates a strong driver mindset, influencing and motivating the team to get the right work done at the right time. • Strong verbal, presentation and written communication skills with the ability to appropriately communicate with the intended audience • Bachelors or equivalent a must; history of continuous learning in project or program management discipline preferred.