Education: Job Description:
o Understand nuances supplier and item setup process and educate suppliers on process, requirements and timelines for on-boarding process.
o Understand business flows, tools, trouble shoot and support supplier issues using tools.
o Run regular liaison meetings between suppliers and business to review overall operational metrics.
o Good organizational skills and ongoing management of supplier issues, queries and operational issues.
o Coordination of issue resolution across business, production support, business support analyst and functional teams in the context of specific issues.
o Identify trends to figure out hotspots for effort and support cost drivers – work with PM and Engineering to build features and tools to increase efficiency.
o Process improvements to reduce ongoing support costs.
o Institute and monitor support case resolution metrics and drive efficiencies.
o Identify systematic issues that need fixes across systems until hand off to production support/Engineering/Product teams via backlog for implementation.
o Work with internal teams to set up appropriate systems, code promotions into production to help Suppliers can go live.
o Ability to manage Supplier expectations.
o Understanding of integration interfaces, lower level systems at UI/debugging level to be able to bring on new Suppliers.
o Help to integrate partners to infrastructure.
o Basic knowledge in Java, web services and database.
o Bachelor's Degree and 4 years experience
o Prior experience in techno functional role