Job TITLE: Integration Engineer (Techno Functional)

Location: Sunnyvale, CA

Term: Contract

Skill: --

Experience: 4-5 Years

Education: Job Description:  Understand business flows, tools, trouble shoot and support seller issues using tools.  Run regular liaison meetings between sellers, market place aggregator and business to review overall operational metrics.  Ongoing management of seller issues, queries and operational issues.  Coordination of issue resolution across business, production support, business support analyst and functional teams in the context of specific issues.  Identify trends to figure out hotspots for effort and support cost drivers – work with PM and Engineering to build features and tools to reduce costs.  Process improvements to reduce ongoing support costs.  Institute and monitor support case resolution metrics and drive efficiencies.  Identify systematic issues that need fixes across systems until hand off to production support/Engineering/Product teams via backlog for implementation.  Understand seller setup process and educate sellers on process, requirements and timelines for on-boarding process.  Work with internal teams to set up appropriate systems, code promotions into production until seller can go live.  Understanding of integration interfaces, lower level systems at UI/debugging level to be able to bring on new direct sellers.  Help to integrate partners to MP infrastructure Minimum Qualifications  Bachelor's Degree and 4 years experience  Prior experience in leading teams Additional Preferred Qualifications  Experience in using market place portal and other supporting tools, alerts, reports and analytics.  Basic knowledge in Java, web services and database.  Ability to summarize and present complex issues to a variety of audiences: technical and non-technical