Skill: Serves as a liaison between the business community and the IT organization in order to provide technical solutions to meet user needs. Possesses expertise in the business unit(s) they support, as well as, an understanding of the IT organization�s systems and capabilities. Analyzes business partner�s operations to understand their strengths and weaknesses to determine opportunities to automate processes and functions. Assists in the business process redesign and documentation as needed for new technology. Translates high level business requirements into functional specifications for the IT organization and manages changes to such specifications. Educates the IT organization on the direction of the business. Negotiates agreements and commitments by facilitating communication between business unit(s) and IT from initial requirements to final implementation. Possesses an understanding of technological trends and uses this knowledge to bring solutions to business units supported to enhance the enterprise�s competitive edge. May make recommendations for buy versus build decision. Bachelor's Degree in Computer Science, Information Systems, Business Administration, or other related field. Or equivalent work experience. Typically has 1 to 3 years of relevant technical or business work experience.
Experience: This role will focus on issue resolution, escalated issue resolution, and process improvement across multiple functional areas within the 3rd Party online Marketplace business. Candidates should have strong problem solving skills, retail experience (either technical or business), and strong communication skills. It is important to note that time will be split between our Sunnyvale location and our San Bruno location. Though, Sunnyvale will be the primary location